SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Asia will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated shipping time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of wizistore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You should contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Анфиса Жгилёвa –
The order was received very quickly. I haven’t tried it yet. In appearance very simple, as in work, I do not know…
Leonard Friedrichs –
ok
Linus Maier –
As described and works. Top
Walter Frei –
Super product I empfele
Esperanza Fuentes –
As the store is complicated. Then in the afternoon we’ll try it
Debra Schultz –
He’s amazing, better than I expected. Recommend store.
Patricia Bates –
Shipping Week anti jams product well Busin.
Violet Gagné –
had an issue with the belt not working correctly, but they said they shipped a replacement so will see if that works properly or not
Тарас Харитонов –
The product corresponds to the order everything works well recommend the store
Russell Lopez –
Feliz
Joyce Jenkins –
The first time I bought something like that. Muscles shrink.
Аида Фадеевa –
It really works! Muscles shrink like a good Fiz. Load
Juan Francisco Vázquez –
The package arrived in Spain, not working mails brought it to me by courier, a 10
Трофим Кузнецов –
Works great as a watch I recommend
Rose Ford –
gooood
Kathryn Morris –
very good items ! so nice !
Aleksander Mazur –
towar przyszedł w 18 dni. polecam sprzedawcę. wszystko ok
Patricia Córdova –
bien
Luis Miguel Hidalgo –
As seen in the description of the article.
Alan Gonzales –
11일 정도 걸렀습니다. 구성품 확인은 했는데 아직 사용해보지 않았네요
Aline Simon –
TOP ! 10/10
Zoé Besson –
Merci
Helen Murray –
Product as described. Shipped quickly, well wrapped, and arrived sooner than expected.
Ilaria Caputo –
arrivato prestissimo……provato sembra buono
Полина Харитоновa –
К сожалению посылка не дошла до адресата. Не отслеживается. Продавец молодец, написал сам и вернул деньги. Причина явно карантин.
Валентин Юрьев –
Забавный тренажёр. Если последние лет 5 спортом не занимались, то дальше первой мощности даже не пробуйте. Управление простое и интуитивное. М – меняет режим (всего 6), плюс и минус мощность. Основа не тканевая, а пластиковая клеёнка. Не очень гибкая и если надорвётся, то срочно клеить. На разных мышцах эффект разный. На худых бицепсах сильно шипит током, квадрицепс эффекта не дал, они и так мощные, на пивном животе к вечеру на 3 мощность перешёл, а вот слабая икра накачалась так, будто в зале занимался. В общем советую. для худых в тонус приведет, спортивным как массаж сойдёт или добить после тренировки.